SERVPRO Emergency Response
Emergency Response 24/7
Restoring a property is SERVPRO of Broome County East's first priority. You will appreciate the immediate response we provide, and feel comfort knowing that are doing everything we can to minimize the damage to your home or business.
We strive to meet our 1-4-8 priority response guidelines. What does this mean to you?
Within ONE hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.
Within FOUR hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
Within EIGHT business hours of on-site arrival, a verbal briefing of the scope will be communicated to you by a SERVPRO Franchise Professional.
SERVPRO of Broome County East is dedicated to providing the fastest service possible when you need us. Our response guidelines help us address the issue quickly and efficiently to prevent further damage from occurring.
Pride in our Community
Our managers wearing pink to raise awareness for Breast Cancer.
Our Production Managers and Large Loss Project Managers wore pink for the entire month of October to show their support for Breast Cancer Awareness. The fundraiser was called 'Real Men Wear Pink' for the American Cancer Society.
We planned a successful fundraiser and raised funds online to reach a goal of just over $1,000.00 to aid research efforts. Our managers were happy to wear pink to showcase our support for the cause and for our community.
Throughout the year we take part in many different activities to showcase different aspects of our company. We make it so every one of us feels like we are making a difference in the place we work and live in. This is important to us so we can all be a part of building a better community together.
Team Building Activities
Team Building at its best!
SERVPRO of Broome County East knows that the best teams that work together are the ones who have a great relationships. We like to do fun team building activities with our employees to remind them that it is important to work together to reach our main goals.
We have weekly meetings with the entire company where we focus on education and communication to one another.
In this activity, everyone was split into teams to build a pyramid of cups without using their hands! The only materials they could use were the ones provided to them. The materials were 6 paper cups, precut pieces of string and a rubber band. It was exciting to see each team come up with different strategies to complete their task. This helps them get ready for the day and whatever it may bring.
Mold: A HOT topic
Mold Damage, No Problem
Water damage in your home or office? You could be at risk for mold growth - this topic is actually a lot more complex than you might think. So let the SERVPRO Professionals break it down a bit.
"On January 29th, 2015 - Governor Andrew Cuomo signed NYS Senate Bill S3667D-2013 which will create Article 32 to the Labor Law. This article will establish the licensing of mold inspection, assessment, and remediation specialists and minimum work standards. According to the bill - the law goes (went into effect) 180 days of Jan 29th - which if calculated correctly would be July 28th 2015."
Now that this law is in effect - mold remediation specialists are required to have much more certification on their ends. The specifics about requirements to become a licensed assessor or remediator have been left to New York State Department Of Labor. But for homeowners, all you need to know is that any contractor that performs mold remediation/abatement services must be certified.
When should you hire a mold remediation company?
- New York State has set fourth a guideline that whenever 10 sq ft or more of mold is found you should consult a mold remediation specialist.
Need a few more tips?
- Request proof of pollution insurance
- Request proof of workers compensation and liability insurance
- Request employee and company certification.
- Obtain a written contract for all work to be done and costs to be incurred.
Or you could just call SERVPRO of Broome, Tompkins and Tioga Counties. Lucky for YOU, all SERVPRO of Broome, Tompkins and Tioga County employees are certified mold remediators and stay up to date on all certifications and requirements set forth by New York State. Our team will continue to advance in mold remediation techniques as the industry advances each year.
Mold is a serious threat to home and office owners, so having professionals who know how to handle the job is crucial. We're just down the road. Give us a call and read on to learn more.
Mold Damaged Documents
Mold Damaged Books
If your home or business has important documents that are affected by Mold, we can HELP!
We use a specialized process called Gamma Irradiation. This is used for cleaning/ disinfection and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (Colbalt 60) producing ionization(electron disruptions) throughout a product. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations you are dealing with CAT 3 water: therefore, most of the affected documents that you will encounter will be contaminated. If this is the case then decontamination is always a must. In Living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause death to the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.
For additional information or questions on processes involving fire, water, or mold damaged documents please call our office, and we would be happy to further discuss and provide a free estimate for services.
Commercial Large Loss Division
Large Loss Response to a Student Housing Complex
SERVPRO of Broome County East is ready for your emergency call 24 hours a day/7 days a week. Our Large Loss Response Team can assess the damage done to your commercial facility and write up a professional scope for you and your team to review. We take a step by step approach and identify the most important tasks to tackle first. Not only are we there as your restoration specialists, we are there as your professional consultants, business associates and trusted advisors. We focus on what is best for you and your business and work hard everyday until the job is complete. We strive for excellence by providing you with daily written and verbal communication, before and after photographs and detailed scope outlines of the entire project. Call us today to see why SERVPRO is the leader in Restoration industry. See, feel and experience the SERVPRO difference!
Best Practices to avoid winter pipe freezes!
Many people welcome the crisp, cold winter weather, but nobody welcomes pipe-related headaches that come with the dropping temperatures. Frozen pipes are far more common than most would think, affecting hundreds of thousands of families every winter.
The best way to handle pipe freezes are to prevent them in the first place.
Follow these SERVPRO Tips:
Spend a little, Save a lot:
Temperatures only need to be at 31 degrees for your pipes to freeze and cause you a headache
Even if your house is 45 degrees, waterlines close to exterior walls (I.E. baseboard heaters) can be significantly colder because of their proximity to an uninsulated exterior wall, your house may be 45 degrees, but your pipes may be dangerously close to freezing
Spend the extra few dollars in fuel, and save yourself a lot of time and frustration in the long run
Let your pipes feel the heat:
Be sure to keep your pipes insulated to ensure warmth
Open cabinet doors to allow uninsulated pipes under sinks and appliances close to exterior doors, allowing the heat from your house to heat your pipes
Keep it moving:
Keeping a faucet open to allow a continuous drip ensures that the water in your pipes are moving and decreases the chance of a freeze significantly.
In the event that you ever find yourself on the wrong end of a pipe-related problem, the SERVPRO team would be happy to lend a helping hand!
Atlantic Hurricane Season
The Atlantic Hurricane season runs from June 1- November 30th. We have one month left. There were a number of tropical depressions this year, with Hurricane Michael being the most severe Hurricane and Weather event along the East Coast this year. It is SO important to insure safety before, during and after a hurricane emergency. Please see the tips below from ready.gov on how to prepare BEFORE for Hurricane Emergencies.
IF YOU ARE UNDER A HURRICANE WARNING, FIND SAFE SHELTER RIGHT AWAY
- Determine how best to protect yourself from high winds and flooding.
- Evacuate if told to do so.
- Take refuge in a designated storm shelter, or an interior room for high winds.
- Listen for emergency information and alerts.
- Only use generators outdoors and away from windows.
- Turn Around, Don’t Drown! Do not walk, swim, or drive through flood waters.
- Know your area’s risk of hurricanes.
- Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.
- If you are at risk for flash flooding, watch for warning signs such as heavy rain.
- Practice going to a safe shelter for high winds, such as a FEMA safe room or ICC 500 storm shelter. The next best protection is a small, interior, windowless room in a sturdy building on the lowest level that is not subject to flooding.
- Based on your location and community plans, make your own plans for evacuation or sheltering in place.
- Become familiar with your evacuation zone, the evacuation route, and shelter locations.
- Gather needed supplies for at least three days. Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets.
- Keep important documents in a safe place or create password-protected digital copies.
- Protect your property. Declutter drains and gutters. Install check valves in plumbing to prevent backups. Consider hurricane shutters. Review insurance policies.
When the Emergency and threat is over, and safety can be insured, we can begin to rebuild and mitigate damage. SERVPRO with over 1,700 Franchises Nationwide will be there READY for Whatever Happens.
Learn More: https://www.ready.gov/hurricanes
Fall Checklist, Getting Ready for Winter
As leaves start to fly, revisit your spring cleaning list and add a few seasonal extras to prepare your house for the winter.
The new season should always begin with a fresh start, especially in your home. Is your home ready for the beautiful autumn weather in Upstate NY? We've done our research and with a bit of help from Real Simple, we can help you get through your fall cleaning checklist!
Check out your wooden floors are they scuffed up? See if they need to be sanded or refurbished.
Test all of your home smoke and carbon monoxide detectors; especially as you go through the months with more active fireplaces and with your heat turned up.
Replace Furnace Filters. If you changed your furnace filter in the last three months, now is a good time to do it!
Don't forget the outside of your home too!
Check and clean the gutters before the red and orange leaves fall!
Time to drain and store your garden hoses, don't let them freeze when the first snow falls.
Touch up the paint on your home
Check out the full checklist here! https://www.realsimple.com/home-organizing/cleaning/fall-cleaning-checklist
And if you need an expert to come but to make sure you have your full checklist covered, give SERVPRO of Broome, Tompkins, and Tioga Counties a call. We'll give you and your family a free estimate! (607) 722-2262!
Fire Damage: Types of Smoke Residue
Did you know there are different types of smoke? There is “Wet” Smoke and “Dry” Smoke. What is burning in your home or business determines the type of smoke residue that is left. The different types of smoke are Wet Smoke (Plastic & Rubber), Dry Smoke (Paper & Wood), Protein Fire Residue (Produced by evaporation of material rather than from a fire), Fuel Oil Soot (Furnace Puff Back), Other Types of Smoke (Tear gas, Fingerprint Powder, and Fire Extinguisher residue).
Our SERVPRO franchise is highly trained in how clean and remediate fire losses depending on the type of smoke. SERVPRO is also trained in how to assess smoke damage. For example, smoke is unique in its behavior as it gravitates to cooler areas and upper levels, smoke seeps through holes around piping and can go floor to floor between walls and flooring.
Dealing with any smoke or fire damage to your home or business, no matter how minor or severe, can be stressful and frustrating. If you experience a fire loss, and have issues with linger odor, wall discoloration, or even severe damage call in SERVPRO, we will be there to provide a free quote and plan of action to restore your property "Like it never even happened."